Appointments at The Community Practice
To submit your request click the link below.
For real life-threatening emergencies such as those below – CALL 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. It might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional.
Your appointment at the Practice
- To make any GP appointment please click on the “Anima link above”. We operate a total triage model, that means every request for a GP appointment is triaged by our GP team. Our reception staff are not able to book an appointment with a GP directly.
- Please make one appointment for each member of the family who needs to be seen
- An emergency appointment is not for ongoing problems but for acute onset of a new problem
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- We always try to offer you an appointment on the day you request, but this may not always be possible
Please help us
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a SMS message that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Missed Appointments and DNA’s
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Late for your Appointments
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.
WEEKENDS:
Medical treatment may also be obtained on Saturdays and Sundays which can be booked in advance via The Community Practice or by calling one of the locations below.
PLEASE NOTE - THIS IS NOT A WALK-IN SERVICE - Neither does it take the place of the 111 service.
GPHA clinic, Suite 3, 351 London Road, Hadleigh, SS7 2BT. Tel: 01268 206408
This does not take the place of the 111 service.
Did not attend
It is very important to cancel if you can not attend so we can the much needed appointment to another patient.
Cancellations
By phone - please contact as soon as possible in order for us to give the slot to someone else